Frequently Asked Questions
Everything you need to know about your iFLY Luggage experience.
What is the warranty coverage on iFLY luggage?
We offer a 10-year or lifetime limited warranty depending on the specific collection. This covers manufacturer defects in materials and workmanship, including wheels, zippers, and handles.
How long does shipping take for my order?
Orders typically process within 1-2 business days. Standard shipping usually takes 3-7 business days within the continental U.S. tracking information will be emailed once your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged.
How do I set the TSA-approved lock on my suitcase?
The default code is 0-0-0. To reset it, move the reset button to the 'set' position, choose your new 3-digit code, and return the button to its original position. Detailed instructions are included inside every suitcase.
Are iFLY carry-ons compliant with major airline regulations?
Yes, our carry-on luggage is designed to fit within the standard overhead bin dimensions of most major domestic and international airlines. We recommend checking with your specific carrier for their latest size requirements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and digital wallets like Apple Pay for a seamless checkout experience.